Client Success Manager

Fever, a leading global live-entertainment discovery platform, is seeking a Client Success Manager to join its Business department. This role focuses on managing a portfolio of client accounts, guiding them through every stage of their journey with Fever's end-to-end ticketing solutions for live events. The company operates in over 40 countries, inspiring millions to discover unforgettable experiences.

The Client Success Manager will be the primary point of contact for clients, providing technical support, leading product demonstrations, and managing the end-to-end onboarding process. Responsibilities include training clients on platform tools, managing daily client relationships, and collaborating with internal teams to ensure a seamless client journey. Additionally, the role involves supporting on-site operations during live events and driving customer satisfaction and long-term success.

The ideal candidate will have experience in customer support, preferably in a SaaS environment, ticketing, or event management. They should be confident in troubleshooting technical issues, fluent in English and Spanish, and possess strong communication and presentation skills. A tech-savvy, detail-oriented approach focused on client experience is essential, along with the ability to work cross-functionally with internal teams. A valid driver's license is required for occasional on-site support.

Fever offers a flexible schedule, 23 vacation days plus your birthday off, and health insurance from day one. Employees enjoy a 40% discount on all Fever events and experiences, as well as access to Wellhub. The company provides a great work environment with an international team of talented people, offering responsibility from day one and opportunities for professional and personal growth.