Client Success Manager (CSM) - Storage Division
Storable is seeking a Client Success Manager (CSM) to join its Storage Division, focusing on enhancing customer outcomes, retention, and growth. The CSM will serve as a strategic advisor, helping clients leverage Storable's comprehensive platform to achieve measurable business success. This role is integral to fostering long-term relationships and ensuring clients realize the full value of Storable's solutions.
Key responsibilities include building and maintaining strong, long-term relationships with a portfolio of customers, acting as a strategic partner to support their business goals. The CSM will drive customer retention and growth by increasing product adoption and identifying opportunities to expand value across the Storable platform. Proactively managing account health, setting clear expectations, and ensuring timely resolution of issues are also essential duties. Additionally, the CSM will lead recurring business reviews, delivering insights, performance trends, and strategic recommendations to stakeholders and executive audiences.
The ideal candidate will have 3–5+ years of experience in Customer Success, Account Management, or a client-facing role within a SaaS environment. Proven ability to manage a portfolio of accounts with a focus on retention, growth, and customer satisfaction is crucial. Strong communication and presentation skills, with experience engaging stakeholders at multiple levels, including executives, are required. The candidate should be highly organized, capable of managing multiple priorities, and possess an analytical mindset to leverage data for informed decisions and customer recommendations.
Storable offers a competitive salary range of $80,000 to $100,000 annually, along with generous health coverage for employees and their families, including fully paid short- and long-term disability coverage and life insurance. The company provides a 401(k) match after 60 days, 100% vested after one year, and employer contributions to HSA accounts. Employees enjoy a flexible vacation policy, with a 'take what you need' approach, and access to various well-being resources, including mental health support and financial planning services.
Storable fosters a culture built on innovation, collaboration, and a passion for empowering clients to achieve more. The company values personal and professional growth, offering opportunities for career advancement and development. With a commitment to delivering exceptional value to customers and a supportive work environment, Storable is an ideal place for individuals looking to make a significant impact in the self-storage industry.