Client Success Executive (m/f/d)
The Client Success Executive at Wellhub is a pivotal role within the Sales team, focusing on managing and nurturing relationships with large B2B corporate clients. This position is based in Cologne, Germany, and operates in a hybrid work environment, combining remote work with in-person engagements. Wellhub is a global corporate wellness platform headquartered in New York City, dedicated to enhancing employee health and engagement through a comprehensive subscription service that includes fitness, mindfulness, therapy, nutrition, and sleep resources.
In this role, the Client Success Executive is responsible for overseeing a portfolio of major accounts, ensuring seamless communication and fostering strong, trusting relationships with HR contacts. Key duties include leading client meetings, both virtually and in person, developing tailored growth strategies to meet client objectives, and coordinating with internal teams such as Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development to implement these strategies effectively. Additionally, the executive will analyze client data to identify opportunities for upselling and cross-selling, and will manage the renewal and renegotiation of contracts to optimize revenue and margins.
Candidates should possess a minimum of three years of experience in contract management, negotiation, sales, or key account management, preferably within a B2B context. A strong analytical mindset with the ability to assess contract implications on effort, costs, and strategy is essential. Fluency in both German and English, excellent communication skills, and the ability to manage multiple clients or projects concurrently are required. Proficiency in data analysis, particularly using tools like Google Sheets, and a strong affinity for the company's wellness products are also important.
Wellhub offers a comprehensive benefits package, including a free Gold membership that provides access to onsite gyms, digital fitness programs, and online wellness resources. Employees can also add up to three family members to their plan. The company supports flexible work arrangements, offering hybrid and remote options, along with a one-time reimbursement for home office setup and a monthly work allowance. Additional benefits include 30 days of paid holiday per year, an extra holiday on birthdays, and 100% paid parental leave. Wellhub fosters a culture of trust, open communication, and continuous learning, encouraging employees to take ownership of their roles and wellbeing.
Joining Wellhub means becoming part of a passionate team dedicated to revolutionizing workplace wellness. The company values collaboration, diverse perspectives, and a commitment to making a meaningful impact on employee health and happiness. Employees are empowered to shape their schedules and work environments, promoting a healthy work-life balance. Wellhub's mission to make every company a wellness company provides ample opportunities for personal and professional growth within a supportive and inclusive environment.