Client Success Director, Ascend Family Office
LOCATION
New York, NY (hybrid work - required to be in office 2-3 days/week)
ABOUT THE ROLE
Ascend Interplay is a multi-family office seeking to grow our member services team. The ideal candidate is acutely organized and well-versed in prioritizing a variety of tasks and projects, working alongside internal investment and operations teams to address client needs and drive progress. A detail-oriented and proactive mentality is critical in delivering tailored solutions to each member family, applying thoughtful analytical and communication skills against a dynamic, goal-driven environment.
WHAT YOU’LL DO
- Serve as primary and/or secondary point of contact for family principals, bridging internal teams, vendors, and custodians to provide an unparalleled, high-touch experience that anticipates and exceeds client expectations.
- Prepare for and conduct weekly meetings with member families; take ownership and drive forward ad-hoc projects for families.
- Advise families on applicable tax strategies, estate planning strategies, and insurance strategies, coordinating with domain experts as needed.
- Collaborate with investment team on customized asset allocation and cash management plans, from formulation to execution.
- Monitor portfolio investment progress and performance, and coordinate with operations team in reporting process and delivery to families.
- Contribute to our business development efforts, including onboarding of new families and expanding client service offering.
- Monitor and abide by compliance guidelines within SEC requirements to safeguard both the firm and its clients.
WHO YOU ARE
- A self-starter and motivated to learn. You get things done, find a way around walls and pursue excellence.
- A versatile problem solver who can handle a multitude of responsibilities and is not afraid to get their hands dirty.
- A highly organized and capable multi-tasker, managing priorities and deadlines while maintaining high quality and prof...