Client Success Account Manager
Wellhub is a global leader in workplace wellness, offering a comprehensive platform that connects employees to a wide range of fitness, mindfulness, therapy, nutrition, and sleep resources through a single subscription. The company is headquartered in New York City, with team members across Europe, North America, and South America, all united by the mission to make every company a wellness company. The Client Success Account Manager role is based in Belo Horizonte, Brazil, within the Client Success team, and operates on a hybrid model with in-person client visits.
In this role, the Client Success Account Manager will be responsible for managing a key portfolio of large and complex Enterprise clients throughout the client lifecycle. Key responsibilities include developing tailored sales plans for each client, identifying products and expansion opportunities, ensuring contract renewals and leading annual contract renegotiations, and partnering with clients' HR and decision-makers to strengthen relationships. The role also involves using data and market analysis to identify risks and opportunities, providing product feedback to product management, and promoting Wellhub's mission by fostering a supportive environment for employee wellbeing.
Candidates should have prior experience in a client-facing role, particularly in managing large and complex Enterprise client relationships, with a proven track record in cross-selling and upselling within an existing portfolio. Strong analytical skills are essential, along with the ability to use data to support decision-making and client strategy. Excellent communication skills are required to engage with senior stakeholders, including Director and C-level audiences. The ability to identify root causes and solve problems creatively and efficiently, operate independently, and manage multiple clients or projects concurrently with strong attention to detail is crucial. Proficiency in English is mandatory.
While specific compensation details are not provided, Wellhub offers a flexible benefits program that includes a free Gold+ membership, granting access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more. Employees can also add up to three family members to their plan, ensuring access to wellness resources for their loved ones.
Wellhub fosters a culture that values wellbeing, collaboration, and diverse perspectives, encouraging employees to expand their skills, embrace new challenges, and explore different career paths. The company offers world-class learning platforms, reskilling and upskilling training programs, workshops, and communities of practice to support continuous personal and professional growth. Employees are also encouraged to shape their own career paths through internal mobility and personalized development plans.