Client Services Director
The Client Services Director at Eurofins is responsible for overseeing all client accounts within a designated cluster, ensuring strategic and financial objectives are met. This role involves leading a team of professionals in delivering high-quality sensory and consumer research services across various industries, including food, beverages, cosmetics, and personal care products. Eurofins, a global leader in testing services, offers a dynamic environment for professionals seeking to make a significant impact in the field of sensory and consumer research.
Key responsibilities include managing client relationships, driving business development initiatives, and ensuring that all accounts achieve their revenue targets and profitability goals. The director is tasked with strategic planning, setting long-term objectives, and aligning departmental goals with the broader organizational strategy. Additionally, the role requires close collaboration with other departments and clusters to identify opportunities for improvement and enhance internal cooperation.
The ideal candidate will possess a minimum of five years of higher education with a focus on market research or sensory research. Essential qualifications include knowledge of food and cosmetic products, proficiency in quantitative consumer research methodologies, sensory techniques, and statistics. Significant experience in a research management role, particularly in leading and mentoring research teams, is crucial. Strong budget management skills, excellent communication abilities in English and French, and proficiency in MS Office applications are also required. The candidate should demonstrate strong leadership capabilities, organizational skills, and a proactive approach to problem-solving.
Eurofins offers a competitive compensation package, including comprehensive medical coverage, dental and vision options, life and disability insurance, and a 401(k) plan with company match. Employees enjoy paid vacation and holidays, along with opportunities for professional development and career advancement within a rapidly growing global organization.
The company fosters a collaborative and innovative culture, encouraging employees to contribute their ideas and expertise to the future of sensory and consumer research. With a diverse team of professionals and a commitment to excellence, Eurofins provides an environment where individuals can thrive and achieve their career aspirations.