ChatGPT For Work - Early Access Program
About the role
OpenAI is seeking an experienced Program Manager to build and scale the Early Access operating model for ChatGPT for Work. This role sits at the intersection of product launch, enterprise readiness, and customer signal.
You will ensure that new ChatGPT for Work capabilities, from collaboration features to advanced admin controls, are tested with the right customers, generate actionable feedback, and launch with clear product-market fit and operational readiness. Through structured early access programs, you will help validate workflows, surface adoption blockers, and produce clear recommendations on launch readiness.
You will partner closely with Product, Engineering, Security, Legal, Support, and GTM, and act as the connective layer between customers and internal teams. Your work will directly shape how new ChatGPT for Work features are validated, positioned, and successfully adopted by businesses.
This position is based in our San Francisco headquarters.
In this role, you will:
- Serve as the technical DRI for select early access features with customers, particularly when account teams require deeper product expertise during alpha phases.
- Engage directly with enterprise and business customers to understand workflows, constraints, and adoption barriers, and translate these into structured product insights.
- Drive scaled testing that produces clear signals on product-market fit, quality, and hero use cases to inform launch decisions.
- Partner with GTM and readiness teams to translate early access learnings into positioning, enablement materials, rollout guidance, and internal education.
- Own the end-to-end Early Access lifecycle for ChatGPT for Work — from intake and readiness through customer onboarding, live execution, and post-program synthesis.
- Build and operate the systems that make early access scalable: structured intake, customer selection criteria, readiness gates, feedback capture, reporting, and launch recommendati...