Chargeback Specialist - Barcelona
Chargeback Specialist
Please note that this opportunity requires relocation to our Barcelona office.
About Satispay
Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.
We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we’re just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.
If you’re looking for more than just your next job – if you want to build something impactful with a talented team – you’re in the right place.
What you’ll be doing
As a Chargeback Specialist, you’ll play a key role in managing and resolving complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while minimising financial exposure. You will report to the Complaints Manager and be a key contributor to protecting customer trust and our financial integrity. Here’s what your day-to-day will look like:
- Handle Complex Disputes and Chargebacks – Manage the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation through internal and external channels.
- Perform Deep-Dive Analysis – Analyse dispute and chargeback data to spot root causes, emerging patterns, and process gaps. Translate insights into actionable prevention and recovery steps for the team and management.
- Contribute to Process Optimisation – Actively identify and propose improvements to existing workflows, SLAs, and quality checks to increase win rates, reduce manual effort, and improve cycle time.
- Ensure Compliance – Maintain expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection.
- Cross-functional Collaboration – Partner with FinCrime, Customer Support, Legal, and Product to pr...