Care Expert - Belgium π§πͺ
YOU. BETTER. WITH ALAN.
Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France π«π·, Spain πͺπΈ, Belgium π§πͺ, and Canada π¨π¦, serving over a million members.
HOW WE WORK: OUR LEADERSHIP PRINCIPLES
- Mission is the Boss β We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
- Distributed Ownership β Accountable enlightened despots: everyone owns their decisions and results.
- Radical Transparency β All information is accessible and written-first, so everyone can make the best decisions asynchronously.
- Always Growing β Direct, positive, and caring feedback, combined with self-growth ownership.
βοΈ YOUR MISSION βοΈ
Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience.
- Helping our members - Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject β their health β and we are committed to offering them exceptional service.
- Improving Alan - As a User Care Expert, youβll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest...