CARE COORDINATOR- DEMENTIA PATIENT HANDLING
Job Title: Care Coordinator
Location: On-site (Hipaa compliant office)
Schedule: Monday–Friday
First person: Monday, Tuesday, Thursday, Friday and Saturday 11am - 8pm EST // Sunday and Wednesday OFF
Second person: Monday, Tuesday, Wednesday, Friday and Sunday 10AM - 7PM EST // Saturday and Thursday OFF
Job Profile Summary
Our clients provide high-touch care navigation services for dementia patients and their caregivers using an AI-first platform. The Care Coordinator onboards caregivers and patients to the client's platform, maintains regular check-ins via in-app chat or recorded calls (and occasional in-person meetings when appropriate), triages concerns, and coordinates solutions with clinical teams and community partners. The goal is to reduce caregiver burden by continuously understanding needs and ensuring the platform effectively meets them.
Key Responsibilities
• Onboarding & Relationship Building: * Onboard caregivers and dementia patients onto the Client's platform and ensure profiles are kept up to date.
Establish a regular check-in cadence; be available in person (as needed), virtually, or by phone/in-app chat (calls/chats recorded per policy).
Build trusting, longitudinal relationships with patients and care partners.
• Navigation & Coordination: * Understand the needs and concerns of dementia patients/caregivers; provide empathetic, patient-centered support.
Serve as the single point of contact for care needs; advocate for timely resolutions.
Connect patients to community resources and facilitate completion of clinical referrals using effective communication skills.
Conduct targeted outreach to high-risk dementia patients/caregivers to ensure timely, efficient delivery of care.
• Platform & Data Use * Learn and use current/new features across our client’s AI platform to support caregivers (note-taking, triage tools, research/collation assistants such as ChatGPT, Gemini, etc.).
Assist with our client's in-house system setup, connectivity, and troubl...