About the job:

Tapcheck is the leading Earned Wage Access (EWA) platform, helping millions of hourly workers access the money they have already earned, on demand, without disrupting employer payroll. As we scale, we are hiring a BPO Vendor Manager to lead the selection, onboarding, and ongoing performance management of our first outsourced support partner, and to operate the full vendor lifecycle end to end.

The immediate priority is to stand up a new BPO partnership end to end: RFP, evaluation, contracting, site readiness, ramp, and steady-state governance. This is a high-impact role reporting directly to the Director of Support, with executive visibility and the autonomy to build the outsourcing function the right way.

This is a hybrid position based at our Plano, Texas headquarters, with in-office presence required Tuesday through Thursday each week

What You’ll Do:

- Own the end-to-end onboarding of a new BPO partner: RFP, evaluation, site visits, contracting, technical and security integration, training, ramp, and transition to steady state.

- Build the selection framework: evaluation criteria, scoring rubrics, and reference checks across capability, capacity, geography, cost, security posture, and cultural fit.

- Negotiate SOWs, SLAs, rate cards, volume commitments, ramp schedules, and gain-share or risk-share structures that protect Tapcheck’s interests while building a productive vendor relationship.

- Develop and manage the end-to-end transition and onboarding plan with clear milestones, dependencies, risk mitigation strategies, and executive-level status reporting.

- Design and execute the knowledge transfer program: documentation standards, nesting plans, certification gates, and go-live readiness criteria.

- Build the QA framework: scorecards, calibration cadences, audit sampling methodology, and escalation triggers that ensure quality parity with the in-house team.

- Coordinate cross-functional readiness with Legal, Financ...