Benefits Manager

The Benefits Manager role maintains direct involvement in day-to-day operations of the Benefits Administration team, while also providing direct supervision, guidance, and support to ensure accurate, timely, and compliant benefit processing. This role manages team workloads and service levels, serves as an escalation point for complex benefit and payroll issues, and partners closely with Payroll, Accounting, and insurance carriers to resolve discrepancies. The Benefits Manager reviews complex benefit transactions, supports audits and reconciliations, maintains benefits documentation and procedures, and assists with process improvements and special projects to support efficient benefits administration and high-quality client and employee service. Essential Duties and Responsibilities Assist senior leadership with managing the day-to-day operations of the Benefits Administration team to ensure timely, accurate, and compliant benefit processing and service delivery. Provide direct supervision and support to Benefits Specialists and Senior Benefits Specialists, including coaching, guidance, and performance feedback. Monitor team workloads, zoom/client space queue coverage, and case volumes to ensure service-level expectations are met. Serve as escalation point, along with senior leadership, for complex employee and client benefit issues that may require advanced review or coordination. Review and approve complex benefit transactions, including qualifying life events (QLEs), payroll deduction corrections, arrears calculations, and manual enrollments. Support the team with hands-on assistance during peak periods, escalations, or staffing gaps as needed. Ensure benefit enrollments, payroll deductions, and employer contributions are processed accurately and in accordance with plan rules and company policies. Partner with Payroll and Billing & Recon to resolve benefit-related payroll discrepancies and deduction issues. Communicate directly with insurance carriers to resol...