Bare Metal Support Engineer
As a Bare Metal Support Engineer at CoreWeave Europe, you will be responsible for supporting, operating, and maintaining CoreWeave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.
In this role, you will provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud. Your responsibilities will include diagnosing, triaging, and investigating reported customer issues and high-priority incidents, identifying root causes, and escalating when necessary. You will develop a deep understanding of customer workloads and use cases to provide tailored technical support, coordinate remote troubleshooting and hardware interventions with Data Center Technicians, and create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles. Additionally, you will participate in an on-call rotation to support production clusters and ensure operational reliability, collaborate with engineering teams to improve hardware reliability, software stability, and system performance, implement automation and scripting to streamline support workflows and reduce manual interventions, perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware), provide feedback to internal teams on common support issues to drive continuous improvements, work with networking teams to troubleshoot connectivity issues affecting customer workloads, support supercomputing infrastructure running GPU workloads at scale, and drive operational excellence by refining internal processes and support methodologies.
The ideal candidate will have experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting. Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment is essential. Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency, is required. Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments is highly desirable. Additionally, experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools, hands-on experience with firmware updates, BIOS configurations, and driver management, experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers, experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms, and experience in scripting and automation (Python, Bash, Ansible, or similar) are important qualifications.
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: Be Curious at Your Core, Act Like an Owner, Empower Employees, Deliver Best-in-Class Client Experiences, and Achieve More Together. We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!