Back Office Manager - Cards (French & English fluency)
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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As a Back Office Manager (Cards), based in Paris, you will join our growing Banking Operations team, led by Hery Rakoto, Team Lead Banking Operations.
In this role, you’ll play a key part in managing chargeback requests, ensuring operational excellence and financial accuracy within our payments ecosystem.
👩💻🧑💻 As a Banking Operations Manager (Cards), you will:
• Analyze and manage incoming card payment disputes and chargeback requests (clients disputing their payment for fraud or commercial litigation) with precision and efficiency.
• Foster seamless interactions with cross-functional teams, enhancing communication and collaboration.
• Work closely with external providers to ensure smooth operations and quality standards.
• Contribute to the continuous improvement of our financial...