Associate Manager - Disputes, Finance Operations

The Associate Manager - Disputes, Finance Operations at Agoda is a pivotal role within the Finance Operations team, focusing on resolving complex B2B payment discrepancies. This position requires a proactive leader to investigate high-stakes claims, ensure accurate financial execution, and drive automation to transition the team from reactive dispute handling to proactive prevention.

Key responsibilities include leading investigations to verify high-value payment claims against internal data, resolving disputes by aligning with Tech, Finance, Account Managers, and Partners, managing and mentoring a team of specialists to foster a culture of accuracy and ownership, driving optimization initiatives to automate manual workflows, and prioritizing resources by analyzing risks and data to align team priorities with stakeholder needs.

The ideal candidate should have a minimum of 4 years in data-driven operations, disputes, or specialized support, with at least 1 year in people management. Proficiency in Excel is required, along with the ability to validate data-heavy claims. Strong analytical and communication skills are essential to translate complex data into actionable insights. The candidate must balance contractual obligations with partner relationships and business goals, possess exceptional English fluency, and be detail-oriented with the agility to navigate ambiguity.

Experience in B2B partner operations, vendor management, or payment disputes is advantageous. Working knowledge of SQL and data visualization tools such as Tableau is also beneficial.