Associate Director, Client Services
The Associate Director, Client Services at WPP Media is a senior leadership role responsible for overseeing client relationships and service delivery across media, data, and partnerships. This position involves coordinating cross-functional teams to execute media strategies, ensuring campaign performance, and upholding WPP Media's values and client satisfaction in a hybrid agency environment.
Key responsibilities include leading client relationships and strategy for assigned brands, supervising and developing teams, driving annual planning and media campaigns, creating reports, ensuring SOP/audit compliance, and acting as a strategic advisor to meet client and agency KPIs. The role also involves managing client relationships, developing insight-led media strategies, coordinating search, social, mobile, and programmatic specialists, identifying digital growth opportunities, and delivering integrated campaigns.
Candidates should have a minimum of 5-7 years of experience in a similar setup, with the ability to lead teams with full authority and motivate them during high media activity periods. They should be able to build relationships with team members across planning, buying, operations, and finance/billing teams, be process-driven, maintain good relationships with media partners, and possess business acumen along with a strong foundation in media.
WPP Media offers competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. Employees can tap into the global WPP Media and WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising.
WPP Media fosters a culture of respect and inclusivity, offering opportunities for growth and development. Employees are encouraged to embrace WPP and WPP Media's shared core values, including leading collectively to inspire transformational creativity, balancing people and client experiences by cultivating trust, and championing growth and development to mobilize the enterprise.