Analytical Service Manager (ASM)
The Analytical Service Manager (ASM) at Eurofins serves as the primary liaison between clients and the laboratory, ensuring seamless communication and service delivery. Eurofins is a leading international life sciences company specializing in analytical testing services across various industries, including pharmaceuticals, food, environment, and consumer products. The ASM plays a pivotal role in maintaining client relationships and upholding the company's commitment to quality and accuracy.
Key responsibilities include validating analytical reports, ensuring timely and accurate result reporting, and providing clients with technical and regulatory information. The ASM supports the sales team by preparing technical proposals, identifying new business opportunities, and developing client retention strategies. Daily tasks involve monitoring pending activities to meet deadlines, generating and reviewing reports to meet client-specific requirements, and efficiently managing client complaints. Additionally, the ASM collaborates with internal departments to configure the Laboratory Information Management System (LIMS) according to client needs and proposes continuous improvements to optimize existing processes and systems.
Candidates should possess a minimum of two years of experience in a laboratory setting as a technician or assistant, or within a laboratory's internal customer service department. A higher education degree in fields such as food technology, chemical technology, chemistry, biotechnology, or environmental protection is required. Proficiency in English at a communicative level (C1) and a strong command of Microsoft Office applications (Outlook, Excel, Word) are essential. The role demands excellent communication skills in various languages, strong organizational abilities, the capacity to prioritize tasks, teamwork orientation, and the ability to perform under pressure. Familiarity with the PN-EN ISO 17025:2018 standard, experience with LIMS and CRM systems, and knowledge of additional languages like German, French, or Portuguese are advantageous.
Eurofins offers opportunities for professional development and internal promotion within the company. Continuous training and support for professional growth are provided, along with a competitive compensation package commensurate with experience and job responsibilities.
Joining Eurofins means becoming part of a prestigious international company renowned for its commitment to quality and innovation in analytical testing services. The company fosters a collaborative and dynamic work environment, offering employees the chance to contribute to meaningful projects that impact public health and safety.