AI Support Agent- Czech/Slovak Speaking
BrainRocket is seeking an AI Support Agent fluent in Czech or Slovak to join our dynamic team in Warsaw, Poland. As a global company specializing in Fintech, iGaming, and Marketing solutions, we pride ourselves on innovation and rapid growth across multiple countries. This role offers the opportunity to bridge the gap between our AI systems and customers, enhancing user experiences and driving sales.
In this position, you will take over high-priority customer interactions when the AI reaches its limitations, guiding potential clients toward successful conversions. Additionally, you will refine AI prompts and scripts to improve conversational logic and monitor customer interactions to identify areas for enhancement. Collaboration with Marketing and Analytics teams is essential to ensure our automated messages align with brand standards and effectively drive results.
The ideal candidate possesses strong communication skills, adept at handling objections and steering conversations toward purchases. While coding skills are not required, comfort with adjusting AI behavior and language is necessary. A keen analytical mindset to assess conversation outcomes and the ability to seamlessly transition between sales and strategic tasks are crucial. Fluency in English and Czech or Slovak is mandatory, and availability for a five-day workweek within a 24/7 shift rotation is expected.
We offer competitive compensation, including monthly bonuses up to 50% of your salary and annual bonuses. Employees enjoy up to 25 vacation days, six undocumented sick leaves, comprehensive medical insurance, and sports card coverage. Our office provides breakfast and snacks, and we host regular team events in a prime location to foster a collaborative and engaging work environment.
At BrainRocket, we cultivate a culture of rapid innovation and professional growth. Joining our team means becoming part of a forward-thinking company that values creativity and agility. We encourage bold moves and provide ample opportunities for career advancement within our international team.