AI Customer Enablement Lead

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down.

Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies.

We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us.

THE ROLE

We're looking for an AI Customer Enablement Lead to own how customers learn, adopt, and get the most value from Console. This is a founding seat: you'll architect our enterprise enablement function from the ground up, across onboarding, product training, self-serve resources, documentation, and ongoing enablement.

What you build is going to be rolling out to enterprise customers like Databricks, Figma, and Cursor, directly shaping adoption, retention, and how they scale. You'll partner closely with Forward Deployed Engineering, Product, Sales, and Engineering to turn complex capabilities into clear learning experiences, with the autonomy to build fast, iterate, and own programs end-to-end.

The ideal candidate brings strong instructional design instincts and a track record of scalable enablement programs in B2B SaaS.

What You'll Do

- Own Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.

- Architect the function end-to-end (content, tooling, delivery, metrics) and build t...