Administrative Specialist
The Administrative Specialist at Via serves as the central hub connecting transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. This role is integral to Via's mission of transforming public transportation systems into smart, data-driven, and efficient digital networks. Via is a leading transportation technology and service provider, partnering with hundreds of agencies worldwide to enhance mobility and access to essential services.
In this position, the Administrative Specialist is responsible for delivering high-quality customer assistance, managing real-time dispatch and trip scheduling, processing rider eligibility applications, and maintaining accurate administrative, fare, and operational records. Key duties include serving as the primary point of contact for walk-in visitors and callers, assisting with route and schedule planning, issuing employee/passenger ID badges, selling passes, and managing daily cash register transactions. The role also involves overseeing driver sign-in/sign-out processes, auditing post-trip manifests, reconciling collected fares, and accurately logging daily mileage and trip data into core operating systems. Additionally, the specialist will create manifests for Paratransit and Microtransit services, adjust schedules as needed, maintain radio communication with drivers, direct and monitor bus activity, provide real-time updates on passenger pick-ups/drop-offs, and triage live operational issues to ensure safe, reliable, and on-time service.
Candidates for this role should thrive in fast-paced environments, demonstrating the ability to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively. Being tech-savvy and adaptable to new software is essential. Strong communication skills are crucial, with an empathetic and effective approach to supporting people in person or over the phone. The ideal candidate remains calm under pressure, is proactive and observant, and possesses a keen desire to improve processes. An exceptional team player with an ownership mentality, the specialist should be flexible and adaptable across different shifts.
The position offers a salary of $20.48 per hour, with routine increases. Benefits options are available for full-time employees.
Joining Via provides an exciting opportunity to be at the forefront of public mobility innovation. As a company committed to transforming public transportation systems, Via offers a dynamic and collaborative work environment where employees can contribute to meaningful projects that impact communities worldwide.