Account Resolution Specialist
The Account Resolution Specialist at Roofstock plays a pivotal role in managing delinquency rates and overseeing eviction processes to ensure timely resolution of payment issues and adherence to legal requirements. This position involves close collaboration with residents and legal teams, leveraging expertise in property management and tenant relations to mitigate risks and maintain financial stability within managed properties. Roofstock, established in 2015, is a leading end-to-end investment platform for single-family rental homes, dedicated to reinventing the rental housing ecosystem for the benefit of all.
Key responsibilities include monitoring delinquency rates, implementing strategies to minimize late payments and non-payment issues, initiating eviction processes in accordance with local laws and lease agreements, and maintaining accurate records of delinquency cases, payments, and eviction proceedings. The role also involves analyzing delinquency trends, coordinating with property management teams to address delinquency-related issues, staying updated on relevant laws and regulations, preparing reports and presentations on delinquency and eviction metrics for management review, and providing training and guidance to property management teams on delinquency prevention strategies. Court appearances, either in person or via Zoom, may be required as needed.
Candidates should have at least 3 years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes. The role requires the ability to cultivate relationships, deescalate tough situations, and negotiate creative solutions. A general understanding of leasing, property management, and real estate investing principles is essential, along with excellent verbal and written communication skills. Experience managing budgets, manipulating spreadsheets, and generating financial reports is necessary. Proficiency with Google applications, workflow engines or project management tools, and mobile payment applications is expected. The ability to work independently and as part of a cross-functional team, with a flexible schedule that may include evenings and weekends, is important. Knowledge of local residential real estate laws and regulations is required, and the ability to travel, including quarterly overnight visits throughout the assigned territory, is expected.
The compensation for this position ranges from $24.00 to $26.00 per hour, with the exact rate adjusted based on experience and location. Roofstock offers a comprehensive benefits package that includes a generous paid time off policy, 12 paid holidays, volunteer time off, paid parental leave, a 401k program, wellness and home office/cell phone subsidies, and robust health, dental, and vision insurance.
Roofstock fosters a collaborative and growth-oriented culture, with a team of over 750 employees. The company has experienced significant growth, including a successful Series E funding round in 2022, and has expanded its services through acquisitions of various platforms related to financial management, tenant screening, and property management. Roofstock is committed to providing a supportive work environment and offers a range of competitive benefits to its employees.