Account Manager

The company

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.

That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.

We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

The role

As an Account Manager, you build your own portfolio of business owners and help them navigate their financial journey with iwoca. Your work directly contributes to the financial success of iwoca and the customer experience. From independent hair salons to established dental practices, you will ensure our customers feel supported, heard, and empowered to grow.

Your responsibilities:

- Guide & Assist: Support new customers through their application journey, simplifying complex steps and finding the right financial solutions for their business goals.

- Build Partnerships: Foster long-lasting, trust-based relationships with a portfolio of existing and new clients.

- Champion the Customer: Our systems are always developing. Act as the internal "Voice of the Customer," sharing insights with our product and tech teams to help us innovate and stay ahead of the competition.

- Strategic Growth: Use your understanding of business drivers to help clients maximise their potential while keeping them informed about new opportunities and product developments.

- Collaborate: Work within an international, cross-functional team to improve our processes and help us scale...