Account Manager - Commercial
ABOUT ONE PASS
One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives.
ABOUT THE ROLE
As the Account Manager, you will serve as a strategic individual contributor within One Pass, responsible for managing and growing a portfolio of key Commercial client accounts. You will act as a trusted advisor to customers, ensuring strong relationships, successful delivery of solutions, and alignment between client needs and One Pass business objectives. This role plays a critical part in driving customer retention, satisfaction, and account expansion through execution, partnership and influence. This is a post-sale role and does not carry a net-new sales quota. You'll partner closely with implementation, product, and analytics teams - this is not a solo execution role.
KEY RESPONSIBILITIES
CLIENT RELATIONSHIP MANAGEMENT
- Serve as the primary point of contact for assigned Commercial clients, owning day-to-day relationships and client satisfaction.
- Built and maintain trusted, long-term partnerships while acting as a customer advocate internally.
CLIENT IMPLEMENTATION & ONBOARDING SUPPORT
- Partner closely with Product and Implementation teams to support onboarding and deployment for new and existing customers.
- Attend and participate in weekly implementation and status calls to ensure alignment, issue resolution, and timely delivery.
ACCOUNT STRATEGY & GROWTH
- Develop and execute account-level strategies tailored to each client’s goals and business needs.
- Identify opportunities for retention, expansion, upsell, and value-added services to support revenue gr...