Account Manager, Commerce & Loyalty (NoCal)
ID.me is seeking an Account Manager for Commerce & Loyalty in Northern California to oversee and expand key commercial and eRetailing accounts. As a senior-level, quota-carrying role, the Account Manager will be responsible for the health, retention, and growth of critical accounts within the Commerce & Loyalty segment, including Military, Veterans, First Responders, Students, Teachers, and Nurses. This position is based in Mountain View, CA, and requires a full-time, in-office commitment.
The Account Manager will own revenue growth by carrying and exceeding a formal quota composed of both Renewal Revenue (Gross Revenue Retention) and Expansion (Net Revenue Retention) within assigned commercial accounts. Responsibilities include identifying expansion opportunities within existing customer portfolios, leading the end-to-end sales cycle for upsell opportunities, proactively managing the renewal process starting 180 days out, and mitigating churn by monitoring usage health and program performance. The role also involves maintaining relationships with key decision-makers, leading Executive Business Reviews, and acting as a strategic liaison between commercial clients and the Product team.
Ideal candidates should have a proven track record in account management, sales, or business development, with experience in the e-commerce or technology sectors. Strong skills in relationship building, strategic planning, and contract negotiation are essential. The role requires a deep understanding of customer needs, the ability to identify and capitalize on growth opportunities, and a commitment to customer success.
ID.me offers a comprehensive compensation package, including competitive base pay, performance-based incentives, and meaningful equity participation. Employees are eligible for company-sponsored medical, dental, and vision plans, paid parental leave, generous paid time off, a 401(k) with employer matching, company-sponsored life insurance, and an employee equity incentive plan. Additional perks include multiple lounge areas, a game room, and numerous mental health resources.
ID.me fosters a mission-driven, collaborative, and high-accountability culture. The company values trust, competition, continuous improvement, and customer-centricity. Employees are encouraged to act like owners, communicate effectively, and reflect ID.me's values in their actions. The company is committed to providing a secure digital identity for all individuals, enabling them to control their information and prove their credentials across various channels.