Account Director (US Remote, EST Hours)

ABOUT KYRA

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

Campaign Director
📍 EST hours. Reports to the Chief Strategy Officer who oversees the entire delivery team.

🎯 The role
You own a portfolio of client accounts and the team that delivers them. On the client side you are the senior point of contact, accountable for net revenue retention: renewals, expansion, and revenue at risk. On the delivery side you build and lead a team of Campaign Managers and own what they produce: quality, timelines, margin, and the standards they work to.

🔑 What you own

- Net revenue retention across your portfolio: renewals, expansion, revenue at risk.

- The senior client relationship, from day-to-day marketing contacts up to budget holders.

- Campaign delivery across the portfolio: on time, in scope, against KPIs.

- Building the Campaign Manager team: hiring, onboarding, standards, coaching and progression.

- Gross profit margin and cost management on your accounts.

📊 The numbers you carry

- Gross profit margin on every account, against target.

- Team utilisation and throughput per head.

- Cost per brief, and the direction it’s moving.

- Renewal rate and expansion revenue on your portfolio.

🤝 Owning the client

- Map stakeholders across functions and regions.

- Own all communications.

- Set account strategy: the roadmap, the expansion case, the renewal plan.

- Own commercial terms, scope and budget.

- Own executive reporting, QBRs and EBRs.

- Manage account risk.

👥 Leading the team

- Hire well and onboard fast. You build the team, you don’t just inherit it.

- Set the production standard: casting, negotiation, brief workflow, escalation.

- Track Campaign Manager perform...